Maryport Group Practice

Maryport Group Practice 2022-09-30 Person 1 5 0

The service has been terrible my family member struggled to get an appointment when she did she eventually had bloods taken and was referred on for a CT scan. The doctor called another family member not the patient and gave bad news over the phone which put this member of family in a difficult position and she had to break the news to her mother. Bad news should always be given in person and to the patient. The doctor was called on several occasions to attend to the patient at home due to deterioration and nurse practitioners eventually attended, it took weeks for a doctor to attend. no one picked up on her lymphoedema, district nurses failed to attend it took 4 weeks after constant phone calls from many members of the family discussing the concerns for the patient. Overall terrible service from the whole service.

The staff need more training, they need to listen and attend to patients, bad news should be broken in person and to the patient not a relative. The community nurses need to do more thorough assessment when assessing patients at home identify a need for OT, physio etc as early as possible.

Maryport Group Practice 2022-09-02 Person 4 5 0

Due to limited GP's (a national issue) you are trialged and then allocated most relevant person to assist with your concern. I have accessed services for myself and housebound Mum with dementia. We are always treated with respect, compassion and never feel hurried. Yes it's frustrating that they are overstretched but they can't give what they haven't got. Thank you for all you do in an extremely difficult time in current climate. You all deserve the respect and understanding back.

A face to face when change in chronic condition identified but do understand a referral to a specialist service may be more appropriate and timely.

Maryport Group Practice 2022-07-07 Person 5 5 0

I got thro to the surgery first thing in the morning in less than half an hour. Receprionist Clare listened carefully and kindly. Dr Okudo rang me back during the morning as promised. He reacted with urgency to my potentially serious issues. A kind and competent nurse took my blood. Dr Dowling rang me with results and arranged hospital admission via A&E for me. Resulting in a very smooth process at the hospital. Dr Okudo followed up, ringing me to ensure I was ok and that all appropriate actions had been taken. An excellent service in these tricky times. Thank you

While I got thro to the surgery relatively quickly an instant answer would have been perfect.

Maryport Group Practice 2022-05-16 Person 4 5 0

Thankful and wish to share the appreciation - keep up the great work all.

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Maryport Group Practice 2021-09-09 Person 1 5 0

Shocking service!! Can't book appointments anymore - just pot luck if you manage to get one of the ones when you phone on the day. If not you're directed to the infuriating online form that asks irrelevant questions & take forever to fill in - and that's if you know what you're doing. God knows how the elderly or incapable manage. Getting to even speak to someone is impossible these days. You've let covid overtake every other ailment in priority & it's ridiculous. Use your common sense & go back to letting people actually see or even speak to a doc with jumping through arbitrary hoops.

See above for details & take what you will from there!!!!